Setting Others Up for Success - Internal Customer Service for the Procurement Function - One Day Seminar
This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.
By the end of this training course participants will be able to:
Listen, ask questions,
and interpret nonverbal messages more effectively.
Set and manage
expectations of colleagues and team members.
communication style and manage their behavior for more productive work
Map out workflow between
Analyze current workflow
and identify how to improve efficiency.
Module 1: Communicate clearly and confidently:
Importance of clear communication - How well do you communicate?